Privacy Policy

Information We Collect

We may collect personal information that you provide to us when you:

• Sign up for our services
• Place an order
• Contact customer support

This information may include:

• Name, email address, and contact details
• Customer contact data (names, email addresses, phone numbers, addresses, and communication preferences) entered by our business clients to manage their orders
• Photos that you or our business clients upload to a job record (for example, intake photos of an item being repaired or serviced)
• Payment and billing information (for purchases)
• Any other details you choose to share with us

Photo Storage

Photos uploaded through the WatchSheet web dashboard, scanner, or iOS application are stored in our hosted object storage and are associated with the corresponding job record. Photos are only accessible to the business client account that uploaded them and to WatchSheet personnel for support and maintenance purposes. Photos are retained for as long as the associated job record exists, and may be deleted by the business client at any time. You may also request deletion of photos that contain your personal information by contacting us at thomas@watchsheet.net.

How We Use Your Information

We use the information collected to:

• Provide and improve our services
• Process orders and handle transactions
• Respond to inquiries and provide customer support
• Send updates or notifications related to your account or orders

Sharing Information with Third Parties

We may share your information only in the following cases:

• With trusted service providers who assist in delivering our services (e.g., payment processors, shipping companies)
• When required by law or to protect our legal rights
• In the event of a business transaction (e.g., merger or acquisition), but only with parties that adhere to privacy standards

Data Security

We are committed to protecting your personal information and use industry-standard security measures to safeguard your data.

Data Encryption

All personal data stored in our systems is encrypted using AES-256-GCM encryption, which is the same military-grade encryption standard used by banks and government agencies. This includes:

• Customer Information: Names, email addresses, phone numbers, and communication preferences
• Address Data: Physical addresses and location information
• Payment Information: Payment processor configurations and sensitive financial data

This encryption ensures that even if our database were compromised, your personal information would remain unreadable and protected. The encryption keys are stored separately from the encrypted data and are never transmitted or stored in plain text.

Your Privacy Rights

You have the right to access, update, or request the deletion of your personal information. If you wish to exercise any of these rights, please contact us at thomas@watchsheet.net.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: Watch Sheet LLC thomas@watchsheet.net

Data Deletion

You may request any data associated with you be deleted at: Request Data Delete