Everything a modern service center needs
WatchSheet follows the repair from first intake photo to final payment, and automates every conversation along the way.
Every job, every stage, one screen.
The job manager is the whole shop at a glance: what came in, what's on the bench, what's overdue, and who touched it last.
- Statuses that match your workflow, and separate workflows for watch repair, jewelry, or anything else you take in
- Complete status history, with the person who moved it stamped on every step
- Photo documentation and condition capture at intake
- Find any job by customer, job number, or serial in seconds
- Calendar view for due dates and daily intake
- Printable drop-off tickets, worksheets, and service reports
Customers stay informed. You stay at the bench.
Branded email and SMS go out automatically as jobs move, and every message is logged on the customer record.
- Automated status updates with your logo and colors
- SMS notifications with two-tap quote approval
- Full communication history on every customer
- Customers approve by email, no account or app required
- Unsubscribes and contact preferences handled for you
Quote it, send it, get paid.
Build the quote from your service catalog, send it for approval, and collect by card or ACH, with the whole agreement on record.
- Quote builder with reusable templates
- Customers approve the exact work and price by email
- Card and ACH payments through Stripe
- Sales tax calculated automatically
- Monthly finance reports
- Consolidated invoicing for warranty and wholesale accounts
Your price book, standardized.
Stop re-typing the same repair lines. The catalog keeps naming and pricing consistent across the whole team.
- Service item catalog with standard pricing
- CSV import for your existing price list
- Inventory tracking for parts and materials
- Jobs link back to service items, so work history is searchable
High-value shipping, properly insured.
Create insured labels through Jewelers Mutual without leaving the job, or record your own carrier when you ship another way.
- Jewelers Mutual insured labels from the dashboard
- Address validation on every label
- Tracking attached to the job automatically
- Shipping notifications sent to the customer
- Manual entry for any other carrier
See the bottleneck before it backs up the bench.
Every metric comes from your real job data: how many jobs sit at each stage, how long they've been there, and who's moving them.
- Open jobs by stage, live
- Median and p95 time in every status, 60-day trailing
- Bottleneck stage flagged automatically
- Throughput per watchmaker: every status move records who made it
- One business, many logins: individual accounts with their own permissions
Wherever the work happens
The bench, the front desk, the road: the same jobs, everywhere.
Web Dashboard
The full platform in the browser. Nothing to install, nothing to maintain.
iOS App
iPhone and iPad. Look up jobs and push status updates from anywhere.
Onboarding & Support
An in-app guided tour, 30-day onboarding, a public help center, and unlimited support after that.
Visit the help centerBring your own AI assistant
WatchSheet ships an MCP server, so Claude and other MCP-capable assistants can sign in with your account and answer questions about your own jobs, customers, and finances. Read-only, over OAuth.
The complete platform, with every account
From intake to payment to analytics, every account gets the full list.